Customer Service Operations
Image Review Services
MOBILITY BACK OFFICE
Proven. Precise. Performance.
The ViaPlus state-of-the-art software application offers scalable, flexible, and modular integration of customer relationship management and enterprise resource planning to deliver a complete business solution for the digital mobility ecosystem.
Our high-performing transaction and payment processing engines have evolved to provide the mobility landscape with proven processing and full-featured back-office functionality, including omnichannel customer access, 360° view of customer data, and robotic automation for many routine functions. Our open Application Program Interfaces (API) support interoperability between different operators and enable applications across mobility providers to deliver broader solutions for end users. Download
CUSTOMER SERVICE OPERATIONS
Process and Technology for Operational Excellence
ViaPlus brings 25 years of expertise in customer service centers (CSC) with a specialized focus on design, transition, and operations.
Our customer-centric model integrates business tools with operational touchpoints, delivered by a team with demonstrated experience in employing proven processes and technology to deliver excellent customer service.
We specialize in operating Electronic Toll Collection (ETC) contracts that typically include customer account management services, enforcement processes, payment services, image review services, and tag (transponder) inventory management. Download
IMAGE REVIEW SERVICES
Maximize Revenue Capture
High-resolution images and Automatic Image Processing support the nearly full automation of a video toll system, but scenarios remain where human observation and Manual Image Review is required to guarantee the highest accuracy. ViaPlus provides both automatic and manual image processing and can easily interface with existing back office or host systems. Together, these modules create the best results for posting data transactions, and enable toll road agencies to boost their revenue collection by preventing leakage.
The ViaPlus image review service integrates diverse business rules in the workflows for quality assurance, and can also work with agencies for customer dispute reprocessing.
Data-Driven Solution Delivery
Clients can get ahead of industry changes or system performance issues with real-time data analysis on desktop or mobile devices. ViaPlus data scientists use the latest technology in machine learning to produce analytics for our clients in their decision-making process and to improve our products and services.